If a product can't be added to your cart, unfortunately it's unavailable. You can still request availability and, if the item is returned, you'll promptly receive an email notification.
Once you've added your items to your cart, you can enter the coupon at checkout. Discount codes cannot be combined.
You can pay by credit card, bank transfer, PayPal, or cash on delivery (up to a maximum of €999.00). If you choose a bank transfer, shipping will begin once the payment has been received.
We'll keep you updated with email notifications about the status of your order (outgoing, shipped, in transit, delivered). Each email will include a tracking link.
We use GLS and DHL couriers.
Since we do not manage the shipment internally, it will be at the discretion of the individual courier.
The courier will make two more attempts, after which your package will be stored at a GLS or DHL collection point.
Once your order arrives, you have 14 days to return or request a refund by filling out the appropriate form. For more information, please visit our dedicated page.
You can avail of the warranty by contacting our e-shop at tech@pro-m.com. For more information, please visit our dedicated page.
We will only cover the costs of returning the goods, while shipping the replacement will be our responsibility. In the event of a defective product, we will cover the costs of picking up the goods.